- Conversational AI platform firm Kore.ai introduced a strategic partnership with IT options supplier Mphasis.
- The partnership will allow Mphasis to assist its enterprise shoppers remodel buyer expertise administration and worker engagement.
- Kore.ai demoed its know-how at FinovateFall 2022 in New York final September.
IT options supplier Mphasis and enterprise conversational AI platform firm Kore.ai have cast a brand new strategic partnership. The alliance will allow Mphasis to supply new buyer expertise administration and worker engagement options to its enterprise shoppers.
“Conversational AI options are main the best way during which enterprise shoppers are interacting with their finish prospects,” Mphasis CEO and Managing Director Nitin Rakesh stated. He referred to Kore.ai as an “undisputed chief within the area” and stated that the corporate’s generative AI options will complement Mphasis’ product engineering capabilities. Rakesh additionally added that Kore.ai would profit from cross-selling alternatives “significantly within the contact heart transformation area.”
Kore.ai helps enterprises automate their enterprise and voice and digital interactions. The corporate’s Expertise Optimization (XO) platform permits firms to design, construct, check, and deploy conversational person interfaces and digital assistants with out requiring technical experience or help. The know-how makes use of generative AI and enormous language fashions (LLMs) to create and deploy clever conversational experiences for the good thing about prospects, contact heart staff, and staff alike. Moreover, the platform helps cloud, on-premises, and hybrid deployments for greater than 40 channels in 120+ languages. Greater than 200 World 2000 firms leverage Kore.ai’s XO platform and options to automate their interactions and processes.
“We automate billions of interactions yearly by out conversational AI platform and options and have already delivered an estimated $1 billion in value financial savings to international enterprise prospects,” Kore.ai CEO and founder Raj Koneru stated. “Collectively we are going to speed up innovation and drive development,” Koneru stated, “offering distinctive options and experiences to our prospects.”
Kore.ai’s partnership with Mphasis comes only a few weeks after Kore.ai introduced a collaboration with digital options firm Ciklum. The agency will leverage Kore.ai’s know-how to construct superior digital assistants. These options will likely be deployed in use circumstances starting from buyer expertise to enterprise automation. “This partnership will allow companies to radically remodel their buyer and person experiences and supply extra human-like interactions,” Ciklum VP and World Head of Clever Automation Gourav Datta stated.
Based in 2014 and headquartered in Orlando, Florida, Kore.ai has raised greater than $73 million in funding. The corporate’s traders embrace NVIDIA, Vistara Capital Companions, PNC, and Sterling Nationwide Financial institution. This yr, Kore.ai was named a frontrunner in 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. Kore.ai made its Finovate debut in 2021 and returned the Finovate stage the comply with yr for FinovateFall 2022.
Photograph by M-DESIGNZ
