- Embedded income protection and life insurance provider Eleos has launched its AI Voice Agent.
- The new offering is designed to provide customers with always-on, around-the-clock assistance, backed by human customer service professionals.
- Eleos made its Finovate debut at FinovateEurope 2024 in London. Kiruba Shankar Eswaran is Co-Founder and CEO.
London-based insurtech Eleos recently unveiled its AI Voice Agent. The new solution will provide always-on, 24/7 customer service, including the ability to make outbound calls to prospective clients. The AI Voice Agent draws answers from actual Eleos policy documents to address customer queries regarding issues such as policy coverage updates, claims information, how to cancel existing policies, and more.
“We’re committed to making protection simple, accessible, and always available,” Eleos Life CEO and Co-Founder Kiruba Shankar Eswaran said. “Our voice agent extends this mission by giving customers the support they need, exactly when they need it—whether that’s at midnight or mid-afternoon. We’re removing barriers to access and empowering our customers to manage their protection with confidence.”
Eleos emphasized that its new AI Voice Agent is designed to support, not replace, human customer service professionals. Rather, the AI agent will serve customers with basic queries, as well as those who have difficulty reading online content or writing emails. In all instances, customers will have ready access to a human agent via phone, email, or WhatsApp.
Eleos’ AI Voice Agent is the latest iteration of the company’s ongoing investment in AI-powered technology. In August, Eleos unveiled Theea, an intelligent chatbot that guides customers through their insurance application with step-by-step instructions and personalized coverage calculations.
“Life insurance is one of the most important financial decisions people can make, but too often it feels out of reach,” Eswaran said when Theea was launched. “With Theea, we’re changing that by building awareness through clear, jargon-free guidance, improving access with on-demand, multilingual support, and driving engagement by giving people the confidence to explore and choose coverage in their own time. Our mission has always been to make protection simple and inclusive, and Theea is a powerful step in that direction.”
An insurtech specializing in embedded term life insurance, disability insurance, and income protection in both the US and UK, Eleos made its Finovate debut at FinovateEurope 2024. At the conference, the company showed how it partnered with consumer brands to embed life insurance and income protection into their online journeys. Eleos demonstrated how the company leverages partner data to raise awareness of the importance of life insurance and income protection, provide quotes on various insurance products, and expedite the application process.
Photo by Peter Spencer
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