In our latest interview from FinovateFall 2025, Beyond the Arc CEO Steven Ramirez talks with Shruti Patel, EVP and Business CPO at US Bank, about the institution’s approach to supporting small- and mid-market businesses. The two discuss the emergence of new digital capabilities, embedded payroll and account payable solutions, as well as the role of customer experience in shaping product design.
“We are super focused on our small businesses. They are looking for very simple banking products: an easy-to-use, best-in-class operating, savings, or money market account. They’re looking for a great rewards card. And then, last but not least, small dollar loans. We excel in our small business access loans. We are number four nationally and very close in California, as well. When it comes to their lending needs, when it comes to their banking needs, we’re very much focused on how can we make the life of a small business really, really easy.”
Joining US Bank in 2023, Patel has brought leadership experience from across fintech, banking, and payments. Previously head of global partnerships and monetization at Shopify—and before that head of embedded payments and partnerships at JPMorgan Chase—Patel today oversees services for US Bank’s small business and mid-market customers across money movement and credit card solutions, as well as the bank’s full suite of digital capabilities.
With nearly 1.4 million business customers representing up to $25 million in revenue, US Bank serves its clients at every business life stage—from starting a business to managing a growing company to selling a successful venture. US Bank provides a comprehensive and integrated suite of banking and payments solutions delivered both digitally and via its trusted banking partners.
Photo by Viktor Forgacs on Unsplash
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