- Digital banking solutions provider Mahalo Banking has partnered with Members First Credit Union of Utah.
- Members First CU will deploy Mahalo’s Thoughtful Banking platform as part of an overall modernization initiative that will also involve a transition to the Corelation Keystone core platform.
- Mahalo Banking, based in Troy, Michigan, won Best of Show in its Finovate debut at FinovateFall 2023 in New York. Jim Stickley is CEO.
Utah-based Members First Credit Union has teamed up with Mahalo Banking as part of a technology modernization drive that will involve the financial institution deploying Mahalo’s Thoughtful Banking platform as well as transitioning to the Corelation Keystone core platform.
Members First CU CEO Darryn Hodgson indicated that selecting a digital banking provider that could evolve with the institution was key. Hodgson also praised Mahalo’s culture, level of commitment, and collaboration, noting that it reflected “the same member-first philosophy that drives our credit union.” Mahalo’s Thoughtful Banking platform will provide improved mobile functionality and a streamlined overall experience for the credit union’s members, with enhanced digital account opening capabilities to be introduced later after the initial launch. Hodgson added that ease of use was another major factor in choosing Mahalo, which is known for its incorporation of neurodiverse functionality that helps financial institutions serve customers and members with a range of cognitive and sensory challenges. “We have members across multiple generations,” Hodgson said, “and it was important to choose a solution that was approachable and easy to navigate.”
In addition to deploying Mahalo’s Thoughtful Banking, Members First CU will also transition to the Corelation Keystone core platform. Mahalo’s solution will serve as the member-facing digital experience for Members First CU, delivering online, digital, and mobile banking functionality.
“Credit unions today need technology partners that are flexible, responsive, and committed to continuous collaboration,” Mahalo COO Denny Howell said. “Members First is taking a thoughtful approach to modernization by aligning its digital banking and core strategies around long-term agility and member experience. We are proud to support its team with a platform designed to simplify the member journey while enabling faster innovation and stronger operational flexibility.”
A member-focused financial cooperative, Members First Credit Union was founded in 1958 and serves communities in northern Utah. Launched as the Thiokol Employees Credit Union, the financial institution has grown into a 13,000-member entity with more than $206 million in assets. Members First Credit Union offers a full range of financial services including deposit accounts, consumer lending, credit cards, home equity loans, and digital banking solutions.
Mahalo Banking won Best of Show in its Finovate debut at FinovateFall 2023 in New York. At the conference, the Troy, Michigan-based fintech demonstrated its online banking solution that fully integrates comprehensive neurodiverse functionality directly into its platform. The functionality enables credit unions to support a wider range of members, including those with unique needs due to autism, dyslexia, epilepsy, ADD/ADHD, color blindness, and more.
Mahalo Banking’s partnership announcement with Members First Credit Union comes just weeks after the fintech reported that CU Hawai’i Federal Credit Union had selected its Thoughtful Banking platform. The decision is also part of a strategic dual implementation that saw the credit union announce a core conversion to Corelation Keystone.
“The feedback we received from other credit unions about Mahalo’s platform and partnership approach was overwhelmingly positive,” CU Hawai’i President and CEO James Takamine said. “Beyond the technology, it was clear that Mahalo’s team and culture are truly aligned with how we serve our members. The dedicated focus on usability, security, and collaboration made Mahalo the clear choice for our long-term digital strategy, especially as we undergo our core conversion to Keystone.”
Photo by Nils Huenerfuerst on Unsplash
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