- Gradient Labs raised $26 million in Series A funding to expand its vertical AI platform, bringing its total funding to $42.6 million.
- The company will use the funds to build autonomous banking tools designed to help financial institutions automate customer operations.
- The funding shows that banks are shifting from using AI as a bolt-on solution toward using AI agents to autonomously execute operational tasks directly within financial systems.
Conversational AI platform Gradient Labs is on a mission to build AI agents that will help banks run on autopilot. The UK-based company has added $26 million to its Series A round, boosting its total funding to $42.6 million.
The investment was led by new investors Octopus Ventures and CommerzVentures, with additional backing from Redpoint Ventures and Exceptional Capital. Gradient Labs noted that the diverse group of investors is a strong validation for the company, which will use the funds to build autonomous banking tools that help banks deploy AI agents that reduce the time and resources they spend dealing with operational complexity.
Founded in 2023, Gradient Labs enables banks to embed AI agents directly into their systems to automate customer operations and complex workflows. By moving beyond rule-based automation, the company helps financial institutions reduce operational burden, improve customer experience, and prepare for an AI-first future. The company boosted its revenue by 900% last year, and currently counts 32 million end users after adding Current, Stash, and Rho to its existing client base that includes Wise, Zego, Monzo, Pockit, and others.
Gradient Labs is building on the concept of vertical AI, which is AI built specifically for one industry rather than for general-purpose. The company offers a Lending Agent that automates the borrower lifecycle, from a missed payment to outbound collections calls, to an agreed repayment plan; a Disputes Agent that handles everything from intake to chargeback; and a KYB Agent that runs identity and document checks.
The company argues that this domain specialization is what differentiates vertical AI from general-purpose AI tools. “Each agent includes the guardrails, compliance checks, and test scenarios for its domain, from FCA Consumer Duty to the EU AI Act,” said Gradient Labs CEO Dimitri Masin. “This is why so many organizations trust us to automate their long-running processes, and why we’re doubling down even further on domain-specific AI agents for financial services.”
Gradient Labs’ funding shows that banks are increasing their interest in deploying AI-powered solutions that are more integrated into their systems instead of just bolted on. Banks initially deployed AI to assist employees with customer service and internal workflows, but they are now increasingly exploring how AI can execute operational tasks autonomously.
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