More and more banks and financial services companies are leveraging AI-powered communications to enhance the customer experience with faster response times and reduce operational costs. However, there is a wealth of key issues that institutions need to address in order to deploy technologies like AI voice agents safely and effectively while remaining compliant with an ever-shifting range of regulations.
In this interview, recorded at FinovateSpring 2026 in San Diego, California, earlier this year, William Mills, CEO of William Mills Agency, talks with Joshua March, Founder and CEO of Veritus, about how these challenges and how AI voice and text agents are transforming banking and financial services.
“The operational benefits from AI are so immense that no financial institution can really make the decision to be left behind. Everyone has to make this leap. So the question is not ‘are we going to do it?’ It’s ‘just how do we do it in a compliant and safe way.’ Our philosophy is that by being 100% focused on the needs of these regulated financial entities and building in all of the compliance capabilities—not just in how the AI agents are speaking and the guardrails around that to prevent hallucinations and ensure compliance, but also in, for example, a TCPA compliant outbound dialer, TCPA compliant on the channel orchestration—we’ve built multiple layers of compliance at every single step.”
Veritus enables lenders to deploy AI-powered compliant voice, SMS, andemail agents across the entire loan lifecycle, from origination to recovery. Founded in 2025 and headquartered in San Francisco, California, Veritus helps lenders frustrated with stalled applications, limited service hours, rising delinquency costs, and other pain points. Veritus’ Negotiation Engine is a rules-based solution that dynamically offers payment plans, settlements, and hardship options based on individual company policies. Veritus helps providers increase the number of funded loans, improve recovery rates, scale instantly while maintaining brand consistency, all while remaining compliant with FDCPA, TCPA, FCRA, GLBA, and state-specific regulations.
Joshua March founded Veritus in 2025. He previously was Co-Founder and CEO of SCiFi Foods, a cultivated meet company backed by a16oz. Before that, March was Co-Founder and CEO of Conversocial, a call center software firm that was acquired by Verint.
Photo by Jumping Jax on Unsplash
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