- Casap raised $56 million in Series B funding, bringing its total funding to $90 million, to expand its agentic AI platform for financial services operations.
- Casap’s AI agents are delivering measurable results, helping more than 100 financial institutions reduce fraud losses, accelerate dispute resolution, and automate complex workflows while maintaining human oversight.
- The funding reflects growing investor confidence in agentic AI as financial institutions move beyond basic task automation toward AI systems capable of executing complex, highly regulated workflows.
AI agent platform for financial services Casap raised $56 million this week to help combat fraud and payment disputes. The Series B funding round was led by Base10 Partners, with strategic participation from Experian and Synchrony and additional support from existing investors including Emergence Capital and Lightspeed Venture Partners.
Today’s round, which comes just over a year after Casap raised $25 million in its Series A round, brings the California-based company’s total funding to $90 million. Casap will use the funding to advance its AI platform that combines AI agents, industry expertise, and forward-deployed teams to transform operations such as disputes and fraud to collections, claims, and more.
Casap was founded in 2023 by former Robinhood executive Shanthi Shanmugam and former Chime executive Saisi Peters to streamline complex financial services operations. The company’s platform uses specialized AI agents to investigate cases, make decisions, and take action across financial institutions’ existing systems. The agents follow institution-specific policies and procedures, maintain auditable records of their decisions, and escalate cases requiring human judgment. Since launching with a focus on fraud and payment disputes, Casap has expanded into other operational areas, including collections, claims, and complex exceptions. The company has also grown its revenue tenfold over the past year, more than double its original target. Casap took home Best of Show honors for its demo at FinovateFall 2025.
“We started with disputes because it was one of the hardest problems in financial services,” said Casap CEO and Co-founder Shanthi Shanmugam. “But our ambition was always bigger than disputes. We wanted to prove that AI could do more than make work more efficient. It could fundamentally change the outcomes for financial institutions. Today we’re cutting fraud losses in half while resolving disputes in days instead of months. Now our customers are asking us to bring that same transformation to the rest of their operations.”
Casap works with more than 100 financial institutions and has helped them:
- Reduce first-party fraud losses up to 51%
- Achieve a 96% chargeback win rate (compared with a 60% industry average)
- Reduce resolution time from as long as 90 days down to 8 days
- Resolve 73% of dispute cases through agentic automation while retaining human oversight
- Reduce human processing time from 45 minutes to 1 to 2 minutes
“We’ve been told for years that financial institutions will have to make a tradeoff between operational economics and experience quality,” said Base10 Partners Managing Partner Adeyemi Ajao. “Casap has shown that agentic AI technology can change that tradeoff. The same technology lowers the cost of complex work, while improving speed, quality, and consistency. Disputes proved that model in one of the hardest environments in financial services, and we believe the opportunity now is much larger.”
Casap’s latest funding round reflects growing investor confidence in agentic AI’s ability to move beyond simple task automation and deliver measurable operational outcomes in financial services. Fraud and disputes are particularly compelling use cases because they involve complex workflows, regulatory requirements, and significant manual intervention. Casap’s broader adoption across banking operations is promising because its AI agents can handle routine processes while maintaining human oversight. The company’s expansion into collections, claims, and other functions also signals a larger shift in how financial institutions may approach automation, moving from tools that assist employees to systems that can execute entire workflows.
