- NCR Voyix has teamed up with customer interactive technology company Glia.
- Glia will integrate its unified interaction capabilities into the mobile version of NCR Voyix’s digital banking platform.
- Glia has won Finovate’s Best of Show award 10 times, including in the company’s debut (as SaleMove) at FinovateFall 2015.
NCR Voyix’s mobile banking app just got a lot more interactive.
Courtesy of a partnership with Glia, NCR Voyix will enhance the mobile version of its Digital Banking platform with unified interaction capabilities. Glia’s ChannelLess Architecture enables seamless transitions between multiple interaction channels: from phone calls and digital messaging to chatbots, video chats, and SMS. Now a part of NCR Voyix’s mobile solution, the technology will help banks and credit unions boost customer and member engagement and loyalty.
Glia Chief Product Officer Jay Choi talked about the importance of the mobile channel for a younger, generation of financial services customers. “Forcing customers to exit the mobile app experience to receive guidance or support results in inefficiencies, delays in resolutions, and frustration for all involved,” Choi explained. “With the integration of our digital-first tools into the NCR Voyix mobile app, we are empowering banks and credit unions to overcome this challenge, instead providing instant, personalized and seamless engagement where customers and members already are.”
Among the FIs to deploy the technology are Texas-based 5 Point Credit Union, which has credited Glia’s solution for increasing staff efficiency, simplifying processes, and reducing fraud. The credit union also underscored how the technology enhanced its ability to communicate and engage with its members, improving in-app support.
Founded in 2012 and headquartered in New York, Glia won Best of Show in its Finovate debut at FinovateFall 2015 (as SaleMove). The company has gone on to win a total of 10 Finovate Best of Show awards, including in its most recent appearance on Finovate’s digital stage in 2021.
Last month, Glia unveiled its responsible AI platform purpose-built for financial services companies called Glia Cortex. The technology provides personalized self-service experiences at scale, helps agents become more productive, and gives managers new insights into agent/customer interactions. Among the solution’s early adopters is Service 1st Federal Credit Union, a Danville, Pennsylvania-based institution founded in 1975.
NCR Voyix was formed in October 2023 when NCR Corporation split into two entities. The company’s ATM business was spun-off as NCR Atleos. NCR Voyix is the successor to NCR Corporation, which demoed its technology at FinovateSpring in 2016 and again in 2017.
Photo by Ketut Subiyanto
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