Digital banking and client lifecycle management solutions provider Fenergo has launched Fen-AI, an agentic AI orchestration platform for banks. The Ireland-based company built Fen-AI to enable banks to automate routine client onboarding, due diligence, and ongoing compliance tasks while keeping human reviewers in control and maintaining an audit trail.
“Risk moves in real time and regulation evolves continuously,” said Fenergo CEO Marc Murphy. “Yet the work of compliance still depends on review cycles built for a slower world. Fen-AI changes that. We’re enabling institutions to move from periodic control to continuous control, delivering faster client onboarding, greater operational efficiency, and stronger compliance without increasing risk or headcount.”
Fen-AI uses an Agent-to-Agent (A2A) Interoperability Framework that allows banks to connect to Fenergo and third-party agents through a single interface. The platform authenticates requests, preserves context across handoffs, and attributes each completed action. Each outcome, along with its audit trail, is captured using the Fen-X Legal Entity System of Record.
In addition to the audit trail, Fen-AI also reports on the value created by agentic capabilities. The reports enables teams to monitor the tasks completed by agents, the number of analyst hours saved, the amount of manual activity avoided, and more to identify where more automation or controls may be beneficial.
Fen-AI powers Fenergo’s KYRA, an agentic workforce that coordinates banks’ internal AI-driven activity. With KYRA, every action, source, decision, and rationale is recorded as agents complete tasks. By automating processes using an agentic workforce while keeping a record of decisions and rationales, banks can increase the speed and scale of their CLM and KYC operations.
“AI in financial institutions will succeed only if it’s built on trust. Regulators will not accept ‘the AI decided’ as an answer,” said Fenergo President and COO Hishaam Caramanli. “That is why we built governance into the foundation of Fen-AI from day one. Every action is attributable. Every decision is explainable. Every outcome is anchored to a trusted system of record. We are creating a new category for regulated industries: the governed agentic workforce.”
Founded in 2009, Fenergo showcased its client onboarding tool at FinovateEurope 2012. The company provides client lifecycle management, know your customer, onboarding, transaction monitoring, anti-money laundering, sanctions screening, and regulatory compliance tools to more than 40% of the world’s top 50 banks and over 110 financial institutions.
While today’s release includes six automation agents, Fenergo noted that additional Fen-AI capabilities will be introduced in the coming quarters.
For banks, Fen-AI can help make their AI agents more useful in a regulated environment. Banks have been cautious about deploying agentic AI in compliance because they must be able to explain how decisions were made, identify which system or agent took an action, and produce evidence for regulators. With Fen-AI, banks can use agents to onboard more agents and implement continuous oversight without adding staff.
The platform could also make it easier for banks to adopt AI from multiple vendors without losing control over how agents share information or complete tasks. Ultimately, however, Fen-AI’s impact will depend on how reliably the agents perform, how smoothly Fen-AI integrates with banks’ existing systems, and whether institutions can demonstrate measurable efficiency gains without weakening compliance controls.
Photo by Brett Sayles
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